To fast track the process, you can complete our client information form and email it to us together with a brief explanation of your scenario.
We are committed to providing our customers with the best possible service. If at any time we have not met our obligations – or you have a complaint about any of our services – please inform us so we can work towards a resolution. We will endeavour to deal with your with your complaint promptly, thoroughly and fairly.
If you have a complaint, in the first instance, please contact us through the chat box or via direct email.
If your complaint has not been resolved to your satisfaction within 5 business days, please contact the Complaints Area as detailed below:
Telephone: 03 9320 1082 Monday to Friday 9am to 5pm (AEST)
Mail: BLSSA Advice Complaints, Level 15, 360 Elizabeth Street, Melbourne VIC 3000