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To fast track the process, you can complete our client information form and email it to us together with a brief explanation of your scenario.

Since we are collecting information, kindly refer to the Credit Guide & Privacy Policy documents for your reference and information. 

We are committed to providing our customers with the best possible service. If at any time we have not met our obligations – or you have a complaint about any of our services – please inform us so we can work towards a resolution. We will endeavour to deal with your with your complaint promptly, thoroughly and fairly.

​If you have a complaint, in the first instance, please contact us through the chat box or via direct email.

 

If your complaint has not been resolved to your satisfaction within 5 business days, please contact the Complaints Area as detailed below:

 

Telephone: 03 9320 1082 Monday to Friday 9am to 5pm (AEST)

Email: resolutions@BLSSA.com.au

Mail: BLSSA Advice Complaints, Level 15, 360 Elizabeth Street, Melbourne VIC 3000